Contact Us - Trapeze Group

Trapeze Group is committed to providing the best customer care in the industry.

Contact us to gain access to Collaborate or to request assistance.

Call 1-877-411-8727 (toll-free)
Our call center is available to serve you from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday to Friday. For service outside regular business hours, in case of an emergency, call 1-877-411-8727 and listen carefully to all the menu options before leaving your message. This will help us to route your call properly and ensure you receive the most responsive service possible. Please leave your name, the name of your organization, a number where you can be reached and a brief description of the problem. A representative will call you back as soon as possible.
To help us serve you better, we ask that you direct your support call to Customer Care instead of contacting a Trapeze Specialist directly. This will allow your support request to be monitored by the Call Center Operator to ensure that you are being responded to in a timely fashion.

Email us at cc@trapezegroup.com
When sending requests via e-mail, include as much detail as you can, along with any attachments that might help us serve you better.
Customer Care will reply to your e-mail, acknowledging receipt. If your request is urgent, please contact Customer Care at 1-877-411-8727.
To send a secure message to Trapeze, please visit https:\\securemail.trapezegroup.com\encrypt