Blogs

Peace of Mind on Every Ride: Understanding the Transit Safety Challenge

By Joyce Fernandez posted 12 days ago
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How can agencies turn safety compliance into confident action? Our latest blog explores how transit systems are rethinking safety - and how tools like Trapeze Workforce Management's RISC (Risk, Incident & Safety Compliance) help agencies proactively support both riders and staff. Get up to speed on PTASP updates, data-driven strategies, and what it takes to build trust through safety! Read the blog now: Peace of Mind on Every Ride: Understanding the Transit Safety Challenge
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Never Off Duty: How Today's Workforce Keeps Transit - and People - Moving

By Joyce Fernandez posted 23 days ago
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Happy National Transit Career Day! Today, we’re proud to celebrate the people who keep our systems moving, and the remarkable stories behind every career in transit. At 80 years old, Gary 'Mo' Morris continues to lead with dedication, innovation, and heart. With more than 30 years at DART First State , he’s helped transform operations from paper tickets to digital platforms , all while mentoring the next generation. From paratransit driver to tech leader, Gary’s journey reminds us: Start where you are, every role has impact. Stay curious, learning fuels change. Support others, that’s how we grow together. ...
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From Insight to Action: How Transit Agencies Are Responding to Absenteeism in Real Time

By Joyce Fernandez posted 26 days ago
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Absenteeism is a drain on resources. That’s a fact transit agencies live with every day. It disrupts schedules, drives up overtime, and strains your team. To manage it more effectively, the opportunity lies in responding faster, smarter, and in ways that reduce disruption over the long term. Check out Part 2 of our Workforce Management blog series on how agencies are actively responding to absenteeism: “From Insight to Action: How Transit Agencies Are Responding to Absenteeism in Real Time” This two-part series looks at what’s really behind operator no-shows , and what transit agencies can do to respond more effectively, ...
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What Operators Are Really Saying When They Don't Show Up

By Joyce Fernandez posted 11-05-2025
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Absenteeism trends are revealing more than service gaps; they’re pointing to deeper workforce challenges. In Part  1 of our Workforce Management blog, Industry Solutions Manager Terry Trinidad shares insights from global transit research that can help your agency turn absence patterns into actionable strategies. What the research says: Mid-career employees show the highest absenteeism risk, not just new hires. Absenteeism often reflects stress, work scheduling rigidity, and shifting work expectations. Modern workforce strategies must change from reactive tracking to proactive, real-time planning. Read the blog ...
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Making Transit Smarter with Real-time Intelligence

By Joyce Fernandez posted 10-22-2025
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Dive into how Workforce Management is paving the way for smarter, more connected transit operations with our blog on real-time intelligence in transit, featuring Workforce Management's collaboration with Microsoft ! Here’s what you’ll discover: How our collaboration with Microsoft Fabric enables agencies to harness unified data for faster, smarter decision-making. The role of real-time insights in improving transit service and passenger satisfaction. Why smarter operations mean faster responses and better support for both back-office and frontline teams. Check out the blog now: Making Transit Smarter with Real-time ...
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When Employees Lead the Way: KCATA's Operators Drive Innovation

By Joyce Fernandez posted 10-06-2025
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Rolling out a new system to 300+ operators could have been a challenging transition . The Kansas City Area Transportation Authority (KCATA) turned it into a people-first win, and and hit 70% adoption in just 45 days! Here’s how they made it work wonderfully : Mobile-first comfort: Operators logged in from their own devices with ease Self-guided learning: No classroom training, no tech overwhelm Time back to Dispatch: 140+ hours saved in the first six weeks Want practical ideas for empowering your frontline teams? Read the blog now and see how KCATA made it happen: When Employees Lead the Way: KCATA's Operators ...
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How CENTRO Unlocked the Full Value of Safety Data

By Joyce Fernandez posted 09-24-2025
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What happens when safety data stops sitting in spreadsheets? The Central New York Regional Transportation Authority (CENTRO) put real-time safety reporting into practice and the results speak for themselves! Learn how they unlocked the full value of their data with RISC in our latest blog. You will learn how the agency: Automated insights for faster, smarter decisions Gained real-time visibility through seamless RISC integration Enabled proactive safety management that empowers teams Read the blog now: How CENTRO Unlocked the Full Value of Safety Data
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When Safety Slips, Trust Follows

By Joyce Fernandez posted 09-22-2025
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For agencies that already invest heavily in safety programs, the challenge isn’t simply “having a safety culture,” it’s ensuring that culture remains visible, measurable, and unwavering. Our latest safety blog examines how even well-established systems can face trust erosion when standards slip. Key Insights: • Minor safety oversights can quickly undermine public confidence. • Consistent, transparent practices reinforce your agency’s credibility. • A proactive safety culture safeguards both people and long-term success. Read the full blog to see strategies for keeping safety at the forefront , and trust intac t: When ...
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The Listening Advantage, Part 2: From Feedback to Impact in Transit Operations

By Joyce Fernandez posted 09-08-2025
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Listening is powerful but real change happens when feedback turns into action. In Part 2 of his The Listening Advantage blog series , Paul Comfort shares how agencies can transform frontline input into stronger work schedules, safer operations, and better work-life balance. Key takeaways: Training pathways that build future leaders Work scheduling tools that give operators more control Safety and wellness improvements sparked by frontline voices This isn’t just about hearing, it’s about leading with what you’ve heard! Read Part 2 now! The Listening Advantage: From Feedback to Impact in Transit Oper ...
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The Listening Advantage, Part 1: Powering Transit Workplaces from the Inside Out

By Joyce Fernandez posted 09-03-2025
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In transit, it’s not just about buses, trains, or schedules — it’s about people. In Part 1 of his blog series, Paul Comfort shows why listening isn’t a soft skill — it’s a strategy that powers engaged teams and more reliable service: The Listening Advantage Part 1: Powering Transit Workplaces from the Inside Out And stay tuned for Part 2, coming soon!
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Smarter Streets, Safer People: How Operators and Tech Drive Street Safety

By Joyce Fernandez posted 08-25-2025
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What’s the real equation for safer streets? It’s people, technology, and policy — working together to reduce risk and build trust. In Part 2 of our Safer Streets for All blog series, you’ll discover: • How targeted training empowers operators as frontline safety professionals • Which emerging technologies (like ADAS and pedestrian detection) are shaping safer transit operations • How tools like RISC help agencies track risk, measure training impact, and guide smarter investments • Federal resources agencies can tap into for lasting improvements Read Part 2 here: Smarter Streets, Safer People: How Operators ...
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Safer Streets for All: Using Data and Infrastructure to Help Prevent Collisions

By Joyce Fernandez posted 08-18-2025
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Every intersection tells a story, and when we listen to the data, the message is clear: design and decision-making play a vital role in protecting vulnerable road users. In our latest blog, Sabrina Blais , RISC Product Manager , breaks down the factors driving change across North America’s transit systems : How smart street design reduces collisions and improves visibility. What the latest research says about far-side stops, intersections, and left turns. Why combining design, data, and decision-making is key to protecting your riders. How platforms like RISC are helping agencies visualize risk and measure progress. ...
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Is Your Workforce Ready for Change — And Learning Every Step of the Way?

By Joyce Fernandez posted 08-11-2025
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How can your agency keep great people and deliver better service? By making learning part of everyday work —boosting retention, improving performance, and creating clear career growth opportunities. In our Workforce Management blog post, you'll learn how to: Embed learning into everyday operations. Make training accessible and relevant for all staff. Link skill-building to career advancement. Build a workforce ready for industry changes. Read now to explore proven ways agencies are building adaptable teams ready for tomorrow’s challenges: Is Your Workforce Ready for Change — And Learning Every Step of the Way?
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From Extraboard to Extra Satisfaction: Keeping Service Moving with Your People in Mind

By Joyce Fernandez posted 07-21-2025
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Discover how smarter extraboard strategies keep service running and your people supported in our latest blog : From Extraboard to Extra Satisfaction: Keeping Service Moving, with Your People in Mind Key takeaways: Filling staffing gaps fast with flexible extraboard planning. Boosting morale by putting your people at the heart of work scheduling. Keeping service reliable with optimized shift coverage. Don’t miss our July 30 webinar to see extraboard strategies in action: Register here: Drive More Workforce Efficiency with Powerful Extraboard Tools
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From the Driver's Seat to the Executive Table: How Transit Builds Leaders

By Joyce Fernandez posted 07-07-2025
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Behind every reliable transit system is a team of leaders who inspire, adapt, and guide through constant change. In our Workforce Management guest blog, SMART's VP of Bus Operations De’Shalon M. Brownlee, shares her journey from bus operator to executive —and how intentional leadership development can transform agencies from the inside out. Key insights from the blog: Why leadership pipelines are critical as retirements accelerate across the industry How to spot emerging leaders in daily operations—not just in titles SMART’s approach to mentorship, cross-training, and career growth for a resilient workforce ...
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From Friction to Flow: Give Operators the Bidding Experience They Deserve

By Joyce Fernandez posted 06-30-2025
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Manual bidding processes can lead to errors, delays, and operator frustration. Discover how Palm Tran transformed its work assignment process by implementing web-based bidding, resulting in reduced errors, increased transparency, and enhanced operator satisfaction. Read our latest Workforce Management blog: From Friction to Flow: Give Operators the Bidding Experience They Deserve
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What Fresno Area Express Shows Us About the Power of Workforce Insight

By Joyce Fernandez posted 06-23-2025
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In our latest Workforce Management blog, we highlight how Fresno Area Express (FAX) streamlined its internal systems—reducing manual work, improving visibility, and gaining confidence across audits and operations. What you’ll learn: How Fresno made workforce data easier to access, analyze, and act on Why better visibility is reshaping audit prep and labor negotiations What tools can help agencies move from spreadsheets to smart decisions Read the blog now to see how clear, actionable workforce data is giving agencies a real edge: What Fresno Area Express Shows Us About the Power of Workforce Insight
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Future-Ready Workforce: Building the Talent Engine Driving Transit's Transformation

By Joyce Fernandez posted 06-18-2025
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Today’s transit success stories aren’t just written on the road—they’re built in the back office, the training room, and the driver’s seat. Discover how agencies are rethinking workforce development with: Innovative training models Skill-based credentials Smarter retention strategies Don’t miss our latest Workforce Management blog exploring how transit agencies are future-proofing their teams to power long-term success. Read it here: Future-Ready Workforce: Building the Talent Engine Driving Transit's Transformation
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Measuring Success: Key Workforce KPIs That Drive Transit Excellence

By Joyce Fernandez posted 06-09-2025
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What defines a successful transit workforce — and what are the KPIs that truly measure it? In our latest Workforce Management blog, Industry Solutions Manager Richard Chiu explores the metrics that help agencies recruit, retain, and lead with greater impact. Here are some key takeaways, including how to: Identify the KPIs that reveal how your workforce is performing — and where support is needed Turn workforce data into action with metrics that go beyond surface-level reporting Strengthen leadership decisions with measurable insights that drive long-term success Explore how Workforce Management KPIs can help your agency ...
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CBAs - From Strategy to Success: Tactical Considerations for Implementing Change

By Joyce Fernandez posted 06-04-2025
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Implementing changes after a collective bargaining agreement isn’t just about policy—it’s about execution. In this follow-up to our previous Workforce Management blog post, we explore the tactical side of CBAs: How to turn agreement terms into operational wins Tips for managing regular days off, vacation picks, and fatigue mitigation What tech can do to keep your workforce aligned Whether you're mid-agreement or planning your next negotiation, these insights will help you make change stick. Read the blog here: CBAs - From Strategy to Success: Tactical Considerations for Implementing Change Missed Part ...
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