Rolling out a new system to 300+ operators could have been a challenging transition. The Kansas City Area Transportation Authority (KCATA) turned it into a people-first win, and and hit 70% adoption in just 45 days!
Here’s how they made it work wonderfully:
- Mobile-first comfort: Operators logged in from their own devices with ease
- Self-guided learning: No classroom training, no tech overwhelm
- Time back to Dispatch: 140+ hours saved in the first six weeks
Want practical ideas for empowering your frontline teams? Read the blog now and see how KCATA made it happen: When Employees Lead the Way: KCATA's Operators Drive Innovation