Behind every reliable transit system is a team of leaders who inspire, adapt, and guide through constant change. In our Workforce Management guest blog, SMART's VP of Bus Operations De’Shalon M. Brownlee, shares her journey from bus operator to executive —and how intentional leadership development can transform agencies from the inside out.
Key insights from the blog:
- Why leadership pipelines are critical as retirements accelerate across the industry
- How to spot emerging leaders in daily operations—not just in titles
- SMART’s approach to mentorship, cross-training, and career growth for a resilient workforce