Skip to main content (Press Enter).
Skip auxiliary navigation (Press Enter).
Skip main navigation (Press Enter).
For access to Collaborate
to request access to Collaborate. Note, a new window will appear to complete the request form.
Call us at 1-877-411-8727 (toll-free)
Our call center is available to serve you from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday to Friday.
Pressing Option 2 when calling the Customer Care line will direct your call to our Trapeze Customer Care operators. An analyst will respond as soon as possible during the business hours of Monday to Friday from 8AM-8PM Eastern.
To help us serve you better and respond in a timely manner, direct your support call to Customer Care rather than to a specific person in Customer Care.
After Hours Process
For Production Down issues outside regular business hours or
in case of an emergency, call 1-877-411-8727 and listen carefully to the menu options before leaving your message. An analyst will respond promptly.
Email us at
When sending requests via e-mail, include as much detail as possible, along with any attachments that might help us serve you better.
Customer Care will reply to your e-mail, acknowledging receipt.
If you need to send data, logs, or screen shots that contain ePHI, PII or sensitive information(for example. Snippet of error in the application, log files if it contains PII or ePHI), you must send that via secure mail.
To send a secure message to Trapeze, please visit
If your request is urgent, please contact Customer Care at 1-877-411-8727.
See All Events
See All Blogs
Keep up to date with what's happening in the transportation world.
Enter Email Address
Terms & Conditions
Skip Navigation Links
Terms and Conditions
Copyright 2020. All rights reserved.
Let's get you on the mailing list
Form submitted successfully.
Powered by Higher Logic