Contact Us

For access to Collaborate
Click here to request access to Collaborate. Note, a new window will appear to complete the request form.  

Call us at 1-877-411-8727 (toll-free)

Our call center is available to serve you from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday to Friday.
Pressing Option 2 when calling the Customer Care line will direct your call to our Trapeze Customer Care operators. An analyst will respond as soon as possible during the business hours of Monday to Friday from 8AM-8PM Eastern.  

To help us serve you better and respond in a timely manner, direct your support call to Customer Care rather than to a specific person in Customer Care.

After Hours Process
For Production Down issues outside regular business hours or
in case of an emergency, call 1-877-411-8727 and listen carefully to the menu options before leaving your message.  An analyst will respond promptly. 

Email us at

When sending requests via e-mail, include as much detail as possible, along with any attachments that might help us serve you better. Customer Care will reply to your e-mail, acknowledging receipt.

If you need to send data, logs, or screen shots that contain ePHI, PII or sensitive information(for example. Snippet of error in the application, log files if it contains PII or ePHI), you must send that via secure mail. To send a secure message to Trapeze, please visit https:\\\encrypt

If your request is urgent, please contact Customer Care at 1-877-411-8727.