Terms and Conditions

Community Rules & Etiquette and Privacy Guidelines

Thank you for being part of the Trapeze Collaborate community. To ensure the best possible experience for all members, we have established some basic guidelines for participation.

The community is a medium with which to solicit the advice of your peers, benefit from their experience, and participate in an ongoing conversation. By joining and using Collaborate, you agree that you have read and will follow these rules and guidelines. You also agree to reserve discussions and shared files and content best suited to the medium. Questions about these rules and guidelines should be directed to our Customer Care team via the Contact Us page.

Please take a moment to acquaint yourself with these important guidelines. To preserve an environment that encourages both civil and constructive dialogue, we reserve the right to suspend or terminate membership in this community for anyone who violate these rules.

The Rules

  • Respect others. Focus on the content of posts and not on the people making them. Please extend the benefit of the doubt to newer guests and members; there’s no such thing as a stupid question.
  • Respect the purpose of the community. Use the community to share successes, challenges, constructive feedback, questions, and goals instead of products or services that you provide. Commercial messages in discussions, library entries, or elsewhere will be removed. This includes links intended to gather leads by collecting email addresses or other contact information in exchange for resources, webinars, etc.
  • Use caution when discussing products. Information posted on the discussion groups and in the libraries is available for all to see, and comments are subject to libel, slander, and antitrust laws.
  • All defamatory, abusive, profane, threatening, offensive, or illegal materials are strictly prohibited. Do not post anything that you would not want the world to see or that you would not want anyone to know came from you.
  • Respect intellectual property. Post content that you have personally created or have permission to use and have properly attributed to the content creator.
  • When posting items in our collaborative environment, please indicate if the item is not available for reuse. It’s also advisable to contact the owner of any material if you would like to reuse it.
  • Post your message or documents only to the most appropriate communities. This helps ensure all messages receive the best response by eliminating "noise."

Discussion Group Etiquette

  • State concisely and clearly the topic of your comments in the subject line. This allows members to respond more appropriately to your posting and makes it easier for members to search the archives by subject.
  • Send messages such as "thanks for the information" or "me, too" to individuals, not to the entire list. Do this by using the "Reply to Sender" link in every message.

The Legal Stuff

The Collaborate community is provided as a service for customers of Trapeze Software ULC and Trapeze Software Group, Inc. (altogether “Trapeze”). Trapeze is not responsible for the opinions and information posted on this site by others. We disclaim all express or implied warranties with regard to information posted on this site, whether posted by Trapeze users or any third party; this disclaimer includes all implied warranties of merchantability and fitness for a particular purpose. In no event shall Trapeze be liable for any direct, indirect, special, consequential or punitive damages or any damages whatsoever resulting from loss of use, data, or profits, arising out of or in connection with the use or performance of this site or any information posted on this site.

Do not post any material that is defamatory, abusive, profane, threatening, offensive, or illegal. Do not post any information or other material protected by copyright without the permission of the copyright owner. By posting material, the posting party represents and warrants that he or she owns the copyright with respect to such material or has received permission from the copyright owner to post such materials. In addition, the posting party grants Trapeze and users of this site the nonexclusive, royalty-free, worldwide, perpetual right and license to display, copy, publish, distribute, transmit, print, and use such information and materials.

Do not post or provide to Trapeze any personal information or data belonging to another person, this includes, but is not limited to, any protected health information or personally identifiable information.

Messages should not be posted if they encourage or facilitate members to arrive at any agreement that either expressly or impliedly leads to price fixing, a boycott of another's business, or other conduct intended to illegally restrict free trade. Messages that encourage or facilitate an agreement about the following subjects are inappropriate and prohibited: prices, discounts, or terms or conditions of sale; salaries; profits, profit margins, or cost data; market shares, sales territories, or markets; allocation of customers or territories; or selection, rejection, or termination of customers or suppliers.

Trapeze is under no obligation to actively monitor the site for inappropriate postings and does not on its own undertake editorial control of postings. However, in the event that any inappropriate posting is brought to the attention of Trapeze, it will take whatever action it deems appropriate in its sole discretion.

Trapeze reserves all rights to the user manuals, documentation, instructions and any other data or files posted on this site by Trapeze or its authorized agents (“Trapeze Information”). The Trapeze Information is proprietary and may only be used or disclosed with written permission from Trapeze. The recipient of Trapeze Information acknowledges and agrees that disclosure of Trapeze Information to recipient, and its use, are subject to the terms and conditions specified in their relevant software license Agreement, software maintenance agreement, and/or non-disclosure agreement (“Governing Agreement”) under which this document was disclosed. The Trapeze Information is for internal use only in conjunction with Trapeze products. The recipient of Trapeze Information will not and will not permit others to (a) modify Trapeze Information in a manner not authorized (b) copy, reproduce, sell, rent, sub-license, lease or distribute Trapeze Information (c) remove or obscure any proprietary notices or labels from Trapeze Information or (d) dissemble, decompile or create any derivative works of Trapeze Information.

All other trademarks, registered trademarks, product names and company names or logos mentioned are the property of their respective owners. Users of the website will not infect the website with any virus or any other computer code, files, or programs that interrupt, destroy or limit the functionality of the website or the hardware of other users.

Trapeze reserves the right to terminate access to any user who does not abide by these guidelines.

Please review our Privacy Policy.

Trapeze Privacy Policy

Privacy Policy

This Privacy Policy describes management by Trapeze (hereinafter identified as "Controller") of any personal data (as hereinafter specified "Personal Data") relating to a natural person (“Data Subject”) identified or that can be identified, directly or indirectly by reference to the use, for whatever purpose, of the following website address owned by the Controller: collaborate.trapezegroup.com (“Controller’s Website”).


This Privacy Policy outlines the steps the Controller will take to keep Personal Data confidential, to inform Data Subjects about how and why the Controller collects Personal Data and to notify Data Subjects about their rights and the Controller’s contact information to exercise such rights, and for responding to any questions or concerns related to this Privacy Policy.

Protecting Data Subject privacy and maintaining the integrity of Personal Data means that: The Controller will keep Personal Data and the business between the Data Subject and the Controller in confidence; The Controller will not sell, rent or loan a Data Subject’s information to third parties; The Controller will respect a Data Subject’s privacy when the Controller may contact a Data Subject concerning various products and services which the Controller makes available to a Data Subject from time to time; The Controller may have control over who obtains, uses and the circumstances to give out information about a Data Subject; A Data Subject will have access to the information that the Controller has about the Data Subject.


This Policy Privacy applies to the Controller’s products, services and websites, except where otherwise noted and does not concern any websites that a Data Subject may visit by external links.

Controllers and Processors of Personal Data

The Controller who determines the purposes and means for Personal Data collecting and processing is Trapeze with its registered office in Ontario, Canada. The processing operations of Personal Data, whether or not by automated means, are performed on behalf of the Controller by Trapeze or Trapeze’s authorized agents and sub-processors.

Why the Controller may collect Personal Data

  • Establish identity
  • Perform necessary identity and security verifications
  • Process transactions and conduct business
  • Deliver products and services
  • Provide customer support and services
  • Provide ongoing service delivery
  • Provide Data Subject with information
  • Improve products, services and service delivery
  • Better understand Data Subject’s needs, interests and suitability for various products and services
  • Recommend specific products and services that may meet Data Subject’s needs
  • Respond to issues, questions, and queries
  • Protect Data Subject and Controller against errors or fraud; and
  • Co-operate with law enforcement and legal authorities, where required, to comply with applicable laws and with court orders.

Controller will collect, use and may disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances; and endeavours to collect as little information as possible as may be necessary under the circumstances.

Data Subject agrees that aggregated statistics and information, where the identity of a specific individual cannot be identified, is not Personal Data. Controller reserves the right to use aggregated information in any manner it determines, in its discretion, to be appropriate. Use of such aggregated information may include, but not be limited to, the preparation of aggregated user statistics and information summaries to improve efficiencies, more effectively describe Controller’s product and service offerings, and assist in the marketing of Controller’s products and services. Aggregated statistics and information will not contain Personal Data.

The type of Personal Data the Controller may collect

Controller collects various types of Personal Data. During the course of using Controller’s Web Site or doing business or interacting with Controller, or receiving products and services from or through Controller, Data Subject may, depending on the nature of the circumstances, to provide Controller with:

  • Geographic (physical) addresses
  • Demographic information
  • E-mail addresses
  • Phone numbers or other contact information
  • Names (first, last or any other family identifying name)
  • Shipping information
  • Billing information
  • Transaction history
  • Web site usage preferences
  • Feedback regarding business, services, web site and public relations
  • Source IP addresses
  • Times and dates of access to Web site servers
  • Language
  • Personal preferences
  • Product and service preferences
  • Browsers types and configurations and miscellaneous administrative and computer traffic information

It is a Data Subject’s decision whether he/she wants to provide this, or other suitable data, to Controller subject to any legal requirements.

How does the Controller collect Personal Data?

The Controller will only collect Personal Data that Data Subject has voluntarily provided to the Controller or has agreed to provide to the Controller. The Controller will not collect any Personal Data about a Data Subject without notifying the Data Subject accordingly (either by way of this Privacy Policy or by way of providing the Data Subject with some other form of notice at the time the Controller is requesting or collecting Personal Data), why and how that Personal Data is being collected and how such Personal Data will be used or disclosed. The Controller may collect Personal Data through a variety of means:

  • Through the use of Controller’s Website;
  • Through the use of Controller’s services;
  • In the course of communications with the Controller (face-to-face, by e-mail, by phone, mail or otherwise) in the course of Data Subject providing feedback to the Controller regarding the Controller’s business, services, website and publications;
  • When registering with the Controller, as applicable, for services, accounts, or for the download of the Controller’s software;
  • Customer, membership, recipient, or service lists that have been lawfully acquired from third parties;
  • Through the completion of manual or electronic forms
  • Website cookies – Cookies are identifiers that can be sent from a website to a Data Subject’s browser to be placed on computer's hard drive of the Data Subject. A Data Subject may elect not to accept cookies by changing the designated settings on the Data Subject’s web browser; however, not utilizing cookies may prevent the Data Subject from using certain functions and features of the Controller’s Web Site. Information collected from the use of cookies is used to improve the Controller’s services
  • Web beacons – Web beacons are small, graphic images that allows a website operator to collect certain information and monitor user activity on its website. A web beacon is a very small pixel which is invisible to the user. The Controller uses web beacons to collect information that is not of a personal nature
  • Clickstreaming – Clickstreaming is a technology that allows a website operator to track the paths that surfers take as they access a website and look at the site's pages, and as they use links to other sites. The Controller collects such information from visitors to the Controller’s Web Site; and
  • Website traffic information, which is monitored and analyzed in order to determine which products, services or features may be of interest to visitors, so the Controller may improve website, products, services, features or other offerings of the Controller.

In addition, the Controller may review and analyze a Data Subject’s use of products and services, to help him serve the Data Subject better, and to bring other products and services to the Data Subject’s attention, which the Controller feel, will be of benefit to the Data Subject. The Controller may also collect and analyze information from other sources for the same purposes.

How the Controller may disclose Personal Information

The Controller does not sell any Personal Data it collects to third parties. The Controller may share Personal Data with its affiliates, subsidiaries, employees, contractors and agents in the course of providing a Data Subject with Controller’s business services, support, or the fulfilment or delivery of products or services of the Controller.

The Controller may disclose Personal Data if is required to do so by a court of competent jurisdiction, other legal or regulatory authority, or, if there is a good faith belief, and reliance on said belief that disclosure is necessary to: comply with any legal process served on the Controller; maintain, uphold or protect the Controller' rights or property; protect and ensure the personal safety of the public or other Controller’s clients; or protect against criminal or quasi-criminal activities, or to detect, prevent, investigate allegations of, or address, misrepresentation or fraud.

The Controller reserves the right that in the event of a bankruptcy filing, mergers with third parties, acquisition by third parties, sale of assets (all or partial), or any other transfer of all or substantially all of the Controller’s relevant assets to a third party, that the Controller shall be entitled to share (or sell as an ancillary aspect of the overarching business transaction) the Personal Data provided by the Data Subject to the third party.

Retention and Disposal

The Controller keeps information only for so long as it is needed for the efficient and effective delivery or fulfilment of the software, products, or services using or contemplated to be used by the Data Subject and for a reasonable time thereafter, or to meet any legal requirements. The Controller will either destroy or remove information when it is no longer needed.

Security and Storage

The Controller endeavours to maintain appropriate physical, procedural and technical security with respect to its and Processor’s offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Data. This also applies to the Controller’s disposal or destruction of Personal Data.

The Controller keeps the Personal Data collected from a Data Subject strictly confidential. Only authorized personnel have access to this Personal Data. The Controller’s security specialists build security by design by default into our computer systems. The aim is to protect information at all times, when it is stored in data files or handled by the Controller’s employees. The Controller’s systems are also designed to protect information when it is transmitted, for example, between our data processing facilities and corporate offices. Personal Information may be stored, processed, transmitted to or through any jurisdiction in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities. By supplying the Controller with Personal Data, you consent to any transfer of this information to other jurisdictions (including countries which have not been assessed for adequacy of privacy laws) and agree that such Personal Data maybe subject to the laws of such other jurisdictions including those related to law enforcement.

The Controller does, and shall continue to use, industry-standard technology to maintain the security of Personal Data, and for Controller’s connections to the internet; however, the Controller cannot and does not guarantee the privacy, security, authenticity or non-corruption of any information transmitted through the internet or any for information stored in any third-party system connected to the internet.

While the Controller takes steps to verify that any service providers, suppliers or the like with whom the Controller shares Personal Data, are committed to maintaining the privacy of Personal Data at standards that are at least as stringent as the Controller’s Privacy Policy and has communicated to them to refrain from making any independent or unauthorized use of any Personal Data, the Controller does not and cannot guarantee the actions, conduct or standards of any such parties.

The Controller shall not be responsible for any claims, damages, costs or losses whatsoever arising out of or in any way related to third-party connections to or use of the Internet.

The Controller cannot and does not ensure the protection of any Personal Data that Data Subjects provide to a third-party web site that may reference, be referenced or link to the Controller’s Web Site. Personal Data collected by these third parties is not subject to, or governed by, this Privacy Policy.

The Controller shall not be responsible for events beyond our direct control, and therefore will not be liable for any direct, indirect, incidental, consequential or punitive damages relating to the uses or releases of Personal Data.

Data Subjects' Rights

Data Subjects are entitled at any time to obtain confirmation of the existence of their Personal Data and to be informed of their contents and origin, to verify their accuracy, and to request that such data be supplemented, updated or rectified.

Data Subjects have the right to request erasure, anonymization or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.


The Controller is committed to upholding this Privacy Policy. The Controller has policies and procedures in place to educate and assist his employees and contractors in fulfilling their obligations under this Privacy Policy. Controller’s policies and procedures will be reviewed on a regular basis and their results of such review will be presented to the Controller’s personnel responsible for overseeing privacy matters.

The Controller is committed to treating Data Subjects with the greatest respect and consideration. Data Subject are: (i) to advise the Controller of any questions or concerns regarding this Privacy Policy, (ii) to confirm the accuracy of applicable Personal Data, (iii) advise if the privacy of Personal Data has not been respected, or (iv) would like to have any incorrect Personal Data updated, please contact Controller by emailing at privacy@trapezegroup.com or write to the attention of Privacy Policy Manager, 200-5060 Spectrum Way, Mississauga ON, L4W 5N5.

The appropriate Privacy Policy Manager will acknowledge the query and will respond within thirty (30) business days. If the Controller needs to extend timing to respond, or must refuse a Data Subject’s request, the Controller will advise the Data Subject accordingly, subject to any legal restrictions.


The Controller is committed to protecting the safety of children. The Controller will not knowingly request or use Personal Data from children under the age of eighteen without parental consent. If the Controller receives actual knowledge of any Personal Data collected from children under the age of eighteen, the Controller will take steps to have such Personal Data eliminated. The Controller’s Web Site is not to be used by anyone under the age of eighteen. Persons under the age of eighteen are not authorized to use the Controller Web Site and are directed to immediately discontinue use of the Controller’s Web Site.


The Controller may from time to time update this Privacy Policy, with the updated policy to be posted on the Controller’s Web Site. The use of Personal Data provided to the Controller prior to the update will continue to be governed by the policy in effect at the time the information was provided. The Controller recommends that Data Subjects revisit this Privacy Policy from time to time on a regular basis. Data Subject’s continued use of Trapeze’s Web Site, applications, products or services to which the updated Privacy Policy applies after the posting of such updated Privacy Policy shall be deemed to be Data Subject’s acceptance of such Privacy Policy. If Data Subject does not agree with the updated Privacy Policy, Data Subject shall immediately cease all use of Trapeze’s applicable Web Site, application, products or services.


In most cases a Data Subject will be asked to specifically express their consent of collecting and processing of Personal Data by the Controller in accordance with this

Policy Privacy. Data Subjects will not be obliged to provide such consent.

If a Data Subject does not consent, the Data Subject must to immediately discontinue use of the Controller’s Web Site and to refrain from further use.

Governing Law and Venue

Subject to the paragraph below, this Privacy Policy will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable in the Province of Ontario, except for the Province of Ontario’s conflicts of law provisions. The Controller’s website is hosted and administered in Ontario, Canada.

Where the processing of Personal Data is performed in the context of the activities of the Controller and/or Processor established in European Union. This processing may be subject to EU Regulation 2016/679 and other applicable privacy laws on the protection of natural person with regard the processing of personal data and the free movement of such data, and to the relevant EU member country national law before the competent local court.

Where the processing of Personal Data involves California residents or otherwise is under the jurisdiction of the California Consumer Privacy Act (“CCPA”) Controller shall provide all applicable protections included under the CCPA and Data Subjects can contact Controller at the contact information stated above to exercise such rights.